Retail Store Negotiation Tips
I sold children’s shoes in high school at Dayton’s Department Store, and we took everything back – no questions asked. The shoes could have been worn for a day or a year. Dayton’s policy was clear: the customer is always right on returns Of course, some took advantage...
Negotiation Strategies with Plumbers and other Contractors (Part Two)
My Dad knew a ton of things. But how to fix stuff around the house was not in his “toolkit.” 😊As a result, I knew very little about home repair issues when I bought my first house. But over the years I’ve asked questions, listened carefully, and I now recognize many...
Negotiation Strategies with Plumbers and other Contractors (Part One)
I’m not much of a handyman. In fact, my father-in-law warns me all the time to stop overtightening everything. And he watches me with an eagle eye whenever I use any of his tools (and he has a veritable hardware store in his garage). It’s just not my skillset....
Expert Panel’s Lessons Learned
I recently led a negotiation ethics seminar with an expert panel that included: the Dallas Mavericks’ General Manager and President of Basketball Operations, a U.S. 9th Circuit Court of Appeals judge, and a large law firm partner. Since they collectively have over 150...
Negotiation Strategies for Divorcing Parties (Part Two)
I’m told there’s almost nothing more personal and emotionally challenging than a divorce. Even divorces without kids, where the spouses have just grown apart but still want a future relationship, can present significant challenges. So how can parties effectively...
Similarities in Poker and Negotiation Strategies
I’ve always enjoyed poker, in part due to its similarities to negotiation: strategy, bluffing, reading others’ intentions, significant stakes, crucial verbal and non-verbal signals, split-second decisions with immediate consequences and feedback, and the list goes on....
Real Estate Agents’ Compensation Negotiations (Part Two)
How much should a home buyer or seller pay their real estate agent? Historically, the answer was 6% of the home sale price, split equally by the seller’s and buyer’s agents. But that amount was basically set by the National Association of Realtors, real estate agents’...