A recent Thunderbird School of Global Management study evaluating whether Negotiation Planning and Management (NPM) software helps negotiators improve their results reached the following conclusions: 1. Negotiators using NPM software improved their results by as much...
When should you put things in writing during the offer-concession stage of a negotiation? First, understand the impact of something in writing – it appears more definite and inflexible than equivalent spoken words and provides you with more credibility and legitimacy....
An interesting negotiation is taking place regarding the City of Glendale, Arizona’s attempt to keep the Phoenix Coyotes hockey team in Arizona. The City had been negotiating a deal to help potential owner Matthew Hulsizer purchase the team from the National Hockey...
In a negotiation with one big issue and numerous smaller ones, which should you tackle first? Consider the contrast principle (extensively addressed in Robert Cialdini’s classic book Influence: Science and Practice), which holds that if a second item is fairly...
With the latest federal budget negotiation deadline quickly approaching, this is a good time to point out that setting a deadline can help break an impasse. Fast and furious concessions typically occur as parties approach deadlines because it’s their last opportunity...
Congratulations to Nance Schick for winning our Negotiation Story Contest! Here is her winning entry which wonderfully illustrates the importance of taking the time to ask about and identify your counterpart’s interests: One of my favorite resolution stories occurred...
Last week, Judge Susan Nelson, the U.S. District Court judge hearing the NFL legal dispute, took control of the negotiation agenda. She appointed Minneapolis chief federal magistrate judge Arthur Boylan as the new mediator, moved the mediation from Washington, D.C....
Motivational speaker Harvey Mackay recently wrote a column about discipline. He states, “Most people aim to do right; they just fail to pull the trigger. For whatever reason, they just don’t have the wherewithal to finish the job. They are lacking...
We often get asked what to do about the negotiation games people play. For example, what should you do when your counterpart is a “nibbler” – someone who asks for or demands an additional concession after the deal appears done? Try to avoid it by asking during...
