Walgreens had been negotiating a new prescription pricing deal with Express Scripts, Inc. but recently announced the negotiation had failed and it would be ending its relationship with Express Scripts at year end. Interestingly, Walgreens participated in a similar...
The language you use in making your offers and concessions and the signal it sends can have a strong impact on whether your offers or concessions will be accepted. Here are some general tips: Be specific and detailed Explain your rationale and tie your offer to...
As a manager, how can you get your front-line negotiators to change their behavior from instinctive to strategic based on the experts’ proven negotiation research? Here are a couple of tips: 1. Take baby steps. Don’t ask your negotiators to do everything the research...
Here are some effective listening techniques suggested by Professor Ralph Cagle at the University of Wisconsin-Madison Law School: 1. Want to listen 2. Stop talking 3. Don’t interrupt 4. Pay attention 5. Eliminate distractions 6. Encourage your counterpart to...
NBA Commissioner Daniel Stern, discussing the on-going negotiation between the NBA owners and players’ association, recently pointed out that, “The NFL, which is usually profitable as opposed to the NBA, which isn’t, got [a] double-digit [revenue] reduction from their...
New York Times science columnist John Tierney recently wrote: The more choices you make throughout the day, the harder each one becomes for your brain, and eventually it looks for shortcuts, usually in either of two very different ways. One shortcut is to become...
What should you do if your counterpart asks you a tough question about strategically important information you don’t want to share, like what’s your bottom line or authority? I would never recommend lying – it’s morally wrong and you will be far less effective if you...
The Street reported today that ConAgra told Ralcorp it would “walk away from its $5.2 billion takeover bid” if Ralcorp doesn’t agree to begin negotiating by September 19th. The threat of a walkout is a tactic usually used for one or more of the following reasons: 1)...
A Huffington Post Business article about contract talks between the United Auto Workers and Chrysler and Ford mentioned that the union had already reached a deal with General Motors which would serve as “a template for the other two companies.” This is a great example...
