As I finish up my holiday cards, I’m reminded of a story from Robert Cialdini’s book, Influence: Science and Practice, about a university professor who sent holiday cards to a group of strangers to see what, if any, response he would get. Amazingly, cards “came...
A New York Times article about a proposed buyout of J. Crew mentioned that several potential suitors “have been studying J. Crew’s books.” Obviously, when deciding to potentially spend $3 billion, completing your due diligence is of utmost importance. Unfortunately,...
NBA player Jared Dudley recently tweeted, “I need all NBA players to save there (sic) money. Be prepared to live without a check for at least a year. This is serious.” Jared is referring to the possibility that the players may be locked out by the owners next...
In Marquette University law professor Andrea Kupfer Schneider’s 2002 study evaluating lawyers’ negotiation styles, the most effective negotiators were described by their peers as (among other things): 1. Ethical 2. Experienced 3. Personable 4. Rational...
I’m a naturally curious person. When I meet new people I like to find out what they do, where they’re from, what they like and what makes them tick. This trait helps in my negotiations. Honest rapport building is important because it helps build trust and facilitates...
A recent Thunderbird School of Global Management study evaluating whether Negotiation Planning and Management (NPM) software helps negotiators improve their results reached the following conclusions: 1. Negotiators using NPM software improved their results by as much...
When should you put things in writing during the offer-concession stage of a negotiation? First, understand the impact of something in writing – it appears more definite and inflexible than equivalent spoken words and provides you with more credibility and legitimacy....
An interesting negotiation is taking place regarding the City of Glendale, Arizona’s attempt to keep the Phoenix Coyotes hockey team in Arizona. The City had been negotiating a deal to help potential owner Matthew Hulsizer purchase the team from the National Hockey...
In a negotiation with one big issue and numerous smaller ones, which should you tackle first? Consider the contrast principle (extensively addressed in Robert Cialdini’s classic book Influence: Science and Practice), which holds that if a second item is fairly...
